Island Host (Chinese Speaking)

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. We are seeking a friendly, proactive, and service-oriented Chinese-speaking Island Host to join our Guest Services team. The ideal candidate will play a vital role in ensuring that our guests have a seamless, memorable, and personalized experience throughout their stay. This position demands exceptional communication skills, a passion for hospitality, and the ability to anticipate and fulfill guests' needs promptly. Key Responsibilities: - Greet guests upon arrival with a warm and friendly demeanor. - Provide personalized check-in experiences, including an introduction to the resort’s facilities, services, and activities. - Offer welcome drinks and ensure guests feel comfortable and informed from the moment they arrive. - Act as the main point of contact for Chinese-speaking guests, ensuring clear and effective communication. - Address guest requests and inquiries promptly, offering personalized recommendations for excursions, dining, spa services, and other activities. - Make bookings and arrangements based on guest preferences. - Conduct comprehensive tours of the resort for new arrivals, highlighting key facilities, amenities, and daily activities. - Provide information on resort policies, safety guidelines, and special offers. - Monitor the guest experience throughout their stay, proactively addressing any issues or concerns to ensure complete satisfaction. - Collect guest feedback and share insights with relevant departments to enhance service quality. - Surprise guests with personalized touches, such as special arrangements for anniversaries or birthdays. - Handle guest complaints or concerns with empathy, professionalism, and efficiency. - Escalate complex issues to management when necessary, ensuring timely and satisfactory resolutions. - Ensure a smooth and efficient departure process for guests. - Assist with check-out procedures, transportation arrangements, and any final requests. - Express appreciation for their stay and encourage feedback to improve service quality. - Serve as a communication bridge between Chinese-speaking guests and non-Chinese-speaking staff. - Translate and convey information accurately to facilitate seamless service. - Fluency in Chinese and English is mandatory (speaking, reading, and writing); additional language skills are a plus. - Previous experience in guest relations or a similar role in a luxury hotel or resort setting. - Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. - Ability to handle stressful situations with a calm and professional attitude. - Excellent organizational and time-management skills. - Willingness to work flexible hours, including weekends and holidays. - Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros