Island Host (Italian Speaking)

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. We are seeking a friendly, proactive, and service-oriented Italian-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. - Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services. - Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc. - Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay. - Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities. - Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary. - Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures. - Act as a bridge between Italian-speaking guests and resort staff, ensuring clear communication and a high level of service. - Fluent in both Italian and English (speaking, reading, and writing). - Knowledge of additional languages is an advantage. - Previous experience in hospitality, guest services, or a similar role is preferred. - Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. - Familiarity with Italian culture, customs, and guest expectations is an advantage. - Capable of resolving guest issues with efficiency and professionalism. - Willingness to work in shifts, including evenings, weekends, and public holidays as required. - A passion for delivering high-quality guest experiences. - Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros