Guest Service Agent

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. - Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival  - Provide efficient, friendly and professional service to all guests. - Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. - Take a positive problem solving approach with issues and concerns - Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service. - Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings. - Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay. - Ensure professionalism and accuracy with information and billing during arrival and departure. - Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS - Effective time management - Immaculate grooming and personal presentation - Articulate communication skills and an understanding of luxury guest expectations. - Self motivated and enjoy working autonomously - Friendly and engaging - Co-ordinate various tasks simultaneously - Excellent English communication in written and verbal.