Food & Beverage Supervisor

Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences. As the Food & Beverage Supervisor, you will be responsible for performing the following tasks to the highest standards: - Maintain a high customer service focus by approaching your job with the customers always in mind. - Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. - Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. - Actively promote the services and facilities of Royal Island Resort. - Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. - Confidently know the food and beverage menu contents and explain them in detail to guests. - Understand dietary requirements and offer appropriate suggestions. - In consultation with the Manager, agree and implement actions to make improvements to customer service. - Complete the checklist in product knowledge. - Make suggestions on the menu that might suit guests of different nationalities. - Familiarize with menu items of all other outlets to recommend guests to other outlets. - Confidently know the opening hours of all restaurants and hotel outlets. - Able to recommend other restaurants and city attractions to hotel guests. - Actively check team members’ product knowledge on each shift. - Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day. - Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone. - Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager. - Ensure that all team members are briefed for the details of the shift ahead. - Complete the checklist on preparing the restaurant for service. - Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. - Escort guests to a table and ask if they would prefer a smoking or non-smoking table. - Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager. - Ensure that all service procedures are carried out to the standards required. - Make sure that all areas are cleaned and maintained in accordance with operating procedure. - Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals. - Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. - Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’. - Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence. - Provide leadership and direction for all team members while on duty by offering professional skills and leading by example. - Ensure that the shift is reviewed, handovers and briefings are carried out. - Carry out any other reasonable duties and responsibilities as assigned. - The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. - 2-4 years Supervisory position in a 4 / 5-star category hotel. - Good English skills, both verbal and written to meet business needs. - Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. - Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. - Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. - Strong leadership and training skills. - Outgoing personality and willing to work for long hours.