Research Interviewer

Compensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office. About the Role  The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts. Core Responsibilities  Interview Coordination & Scheduling (~50% of time)  - Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement) - Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely - Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines Conducting Interviews & Data Review (~50% of time)  - Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week - Adhere to the established interview protocol, showing judgment for using probing - Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent - Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription - Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice - Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream Requirements:  Must-Haves: - 5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals - Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives - Ability to ‘read the room’, build relationships, and direct conversations with senior level executives - A client-first mentality—our clients are our first priority, and you will be representing IANS while interviewing them Nice-to-Have: - Experience interfacing with other teams, coordinating client outreach, scheduling, and follow-up - Experience working with quotas and targets, in market or applied research settings - Qualitative data collection experience - B2B experience strongly preferred - Familiarity with cybersecurity concepts and terminology - Experience with Qualtrics and other data collection tools; AI tools (e.g., Copilot) Not-Needed: - Deep/senior level cybersecurity experience