Regional Furniture Sales Support Representative

The Opportunity: The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery. Key Responsibilities: - Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates. - Enter and manage quotes and orders through multiple systems in a timely, accurate manner. - Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers. - Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses. - Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request. - Participate in Furniture Customer Service department meetings and ongoing training. Decision-Making/Scope/Financial Responsibilities: - Balance customer satisfaction with company policies and financial interests. - Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment. - Support financial operations through accurate order entry, billing, and application of discounts. Abilities/Key Competencies/Skills: - Strong customer service orientation with clear, professional communication. - Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners. - Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.). - Critical thinking and problem-solving with a focus on efficiency and seller outcomes. - High attention to detail, organization, and follow-through. - Ability to multi-task and adapt to changing priorities. - Collaborative, team-oriented mindset with a positive, professional attitude. - Solid organizational and time management skills. - Comfort working in a fast-paced, contact center environment with measurable performance goals. - Ability to troubleshoot for solutions before escalating. - Ability to remain open minded and agile when new business decisions change a process or procedure.