Office Coordinator

Summary: To provide support to the Operations and Transition teams and ensure excellent service to internal and external customers. Responsibilities will include but may not be limited to: - Co-ordinating the end to end Renewal Process, including; - Initial kick off renewal process - Working with the account manager to understand scope changes - Co-ordinating the renewal team and liaising with account manager on renewal progress - Sending the finalised renewal to account manager and/or client - Holding weekly meetings with Head of Service to provide an update report on renewal progress and identifying potential risks to renewal - Create new order within project tooling for time tracking and rev req purposes - Working with the finance team to ensure the renewal is invoiced correctly - Co-ordinating the end to end transition of new customers from project into Managed Services, including; - Attends internal and external project kick off call, to explain ‘Acceptance into Service’ (AIS) Process and identify required client attendees for the AIS kick off. - Co-ordinating and lead the client AIS kick off call and providing client the pre-reqs - Co-ordinating and collect information being passed between Modality Systems and the client - Filing documentation in the correct data repositories - Liaising with the Managed Services operations team to ensure they are provided with the required information - Be a single point of contact between Modality Systems and the client - Attend, minute, update and distribute actions following weekly AIS team meeting - Attend Pipeline and Project Manager weekly team calls to understand status of pipeline and projects. These minutes will be distributed to the AIS team on a weekly basis. - Modify entry in project tooling for time tracking and rev req purposes - Notifying the finance team invoice is ready to be sent - Co-ordinating the end to end Off Boarding of customers from Managed Services, including; - Co-ordinating and lead the client Off Boarding call and providing client the with pre-reqs - Be a single point of contact between Modality and the customer - Attend, minute, update and distribute actions regarding off boarding following weekly AIS team meeting - Tracking financial reports, including but not limited to; - Monthly rev req per region - Month End invoice report per region - Weekly ‘Working At Risk’ (WAR) report - Weekly renewal status reportSkills, traits and experience required - Solid knowledge of Microsoft Excel and Word - Flexible in nature and able to apply yourself to multiple activities - Excellent verbal and written communication - Good attention to detail - Ability to work to deadlines, to work systematically and prioritise tasks - Ability to work on own and as part of a team, and to work under pressure  - Ability to work under pressure, to tight deadlines, and to communicate competing demands effectively - Organised with good time management skills - Confident and resilient to deal with challenges from people within the business - Good interpersonal skills and able to consult with a wide range of people at different levels - Proactive communicator and willing to share information - Exercises good judgement, knows when to flag issues and when to deal with independently - Ideally has experience of working in a managed services environment ADDITIONAL INFORMATION BENEFITS Pension, Healthcare/Dental, Childcare Vouchers KEY SKILLS Strong Excel and Word, very proactive, able to work independently and as part of a team. will need someone to start ASAP so immediately available candidates will be preferred