AI Solution Specialist (Canada)

Two things will set you up to do well here: - You know growing. You're an (ex-)grower, or you've worked closely with growers at a vendor, breeder, or supplier. You understand how a greenhouse runs and can talk with growers as someone who knows their world. - You're near Leamington, Ontario. You live there or within a few hours' drive. You'll be on-site with growers more than half your week, so living close by makes the role a lot easier. 💪 If that sounds like you, read on. About the role This is a forward-deployed role: you spend real time with our growers, in their greenhouses and their offices, and you own the gap between the software we build and the outcome a grower actually needs. You're responsible for having growers rely on our products to run their business. About Source At Source.ag, we're on a mission to power a sustainable future by leveraging cutting-edge AI in greenhouse technology to deliver more fresh produce to the world. Our values drive everything we do to support this mission; they shape how we work, collaborate, and achieve our goals: 🧑‍🌾 All In for our Growers: We work closely with growers, prioritizing their needs. 🌈 Strength through Diversity: We embrace different perspectives and backgrounds, fostering a culture of mutual respect, inclusion, and collaboration. 🌟 Learn–Adapt–Succeed: We grow through continuous feedback, learning, and dedication. 🚀 Driven to Deliver: We are dedicated to delivering impactful results. 🌱 Plant Solutions: We plant solutions that shape the future of food production. Our approach We're a team that gives people ownership early and moves fast from idea to impact. The people who thrive here love solving hard customer problems, bring a growth mindset that's always eager to learn, and don't mind rolling up their sleeves for operational work or jumping in wherever the team needs a hand. You'll love it here if you: - Enjoy taking ownership and seeing your ideas come to life - Like working at pace, where things move fast from idea to impact - Are endlessly curious: always seeking feedback and unafraid to give it to anyone when it helps the work move forward - Get energy from a driven, supportive team You might prefer somewhere else if you: - Are looking for a slower, more predictable pace - Prefer roles where the scope stays fixed and clearly defined - Prefer working fixed hours and a set schedule What you'll do Solving grower problems as an embedded operator: - Spend significant time on-site (more than 50% of your week), diagnosing problems in the grower's operation and data, not only in the product. - Speak the grower's language and earn trust in the greenhouse by consistently delivering on your promises. - Solve first through Source's existing products; where they fall short, build lightweight custom solutions, dashboards, scripts, or simple tools as a temporary bridge until Product can productize it. - Use modern AI tools (such as Claude) to build faster and automate the repetitive parts of your work. - Provide fast, high-quality support that resolves issues before they erode confidence. Driving adoption and value in the greenhouse: - Act as the customer expert: understand each grower's crop strategy, operational reality, and success criteria, and tailor Source to them. - Own the onboarding journey so growers reach value quickly and keep gaining it every crop cycle. - Connect Source's forecasts, crop plans, and autonomous tools to the real decisions a grower makes each week. - Track adoption and value metrics and step in early when adoption slips. - Grow and support customer champions, and feed grower-level insights and expansion to the rest of the organization. Turning greenhouse insights into a better product: - Capture grower pain points and translate them into clear, prioritized feedback for Product. - Co-develop and prototype solutions together with growers, so what we build reflects how they actually work. Scaling yourself and the team: - Automate repeat journeys (onboarding nudges, health checks, reporting) so your time goes to the work that matters. - Build dashboards and tools to monitor adoption and value across your portfolio. - Keep raising your own productivity as tools evolve, and document what works so the whole team can compound This role reports to the General Manager, North America.