Desktop Support Analyst - Bilingual in French

Bilingual in French is MUST - Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. - The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. - The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. - Candidates should speak and write both English and French. - The Support Analyst will provide support to End Users on a variety of computing issues. - Diagnose, resolve, and follow-up on issues relating to various user computing issues - Provide technical support by phone, remote access, deskside, or site visits as required - New hire device setup/Imaging - Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance - Device inventory management· Position may require working extended hours or occasional night/weekend as required - Excellent communication skills both verbal and written - Ability to multi-task in a fast-paced environment - Office 365 Productivity Tools - VPN troubleshooting/connectivity - Mobile Device Support - Follow client Compliance standards Abhishek Kumar 469 409 4080