ServiceNow Architect

The ServiceNow Architect plays a critical role in the organization's design, implementation, and optimization of ServiceNow solutions. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation.   Responsibilities: 1. Solution Architecture: - Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives. - Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations. - Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.  2. Platform Customization and Configuration: - Configure and customize the ServiceNow platform to meet specific business needs and workflows. - Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations. - Implement and maintain ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).  3. Integration and Automation: - Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware. - Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency. - Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.  4. Technical Leadership: - Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle. - Collaborate with business stakeholders to understand requirements and translate them into technical solutions. - Mentor junior team members and share best practices for ServiceNow development and architecture.  5. Performance Optimization and Scalability: - Identify opportunities to optimize the performance, scalability, and reliability of ServiceNow solutions. - Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads. - Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades.  6. Documentation and Knowledge Sharing: - Document technical designs, configurations, and implementation details for ServiceNow solutions. - Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures. - Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise. Qualifications: - Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. - ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred. - Proven experience in architecting and implementing ServiceNow solutions in enterprise environments. - In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub. - Strong understanding of IT service management processes, ITIL framework, and industry best practices. - Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development. - Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.  Preferred Qualifications: - ServiceNow Certified Application Developer (CAD) certification. - Experience with ServiceNow Performance Analytics and Reporting capabilities. - Knowledge of ServiceNow Service Graph and CMDB data modeling. - Familiarity with Agile development methodologies and DevOps practices. - Experience with ServiceNow platform upgrades, patching, and migration strategies  Abhishek Kumar 469 409 4080