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Technical Support Level 2
San Antonio, TX, US · On-site
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About the role
iOSCustomer Support
- Level 2 Technical Support @ San Antonio, TX Duration: 9+ Months
General Description :
-Hardware refresh tech -iphone/ios
• Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.
• HW disposal and inventory management.
• Support projects and tasks as assigned.
• Manage and prioritize Incident and Request tickets.
• Support workload typically 80% end-user HW/SW, 20% infrastructure. .
Requirements/Must Have :
- Excellent troubleshooting, problem solving & root cause analysis skills.
- Exceptional customer service.
- iphone/ios support
-Migration exp with Win 7 and other windows servers
-PC roll out, Applications installation
-Deployment and troubleshooting iphone/ios
-SCCM, Remedy
-Air watch(would be strong plus)
- In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook.
- Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.
- Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
- Working knowledge of network protocols.
Experience on iphone/ios support