Service Operations Coordinator

Job Title: Service Operations Coordinator Department: Service Reports To: Operations Manager/General Manager Location: Phoenix Company: Kimball Equipment Company About Us: Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values. Position Summary: The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation. Key Responsibilities: · Open, process, and close service work orders promptly and accurately. · Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups. · Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs. · Maintain accurate records of labor hours, parts usage, and service reports. · Process and submit invoices and warranty claims efficiently. · Ensure a high level of customer satisfaction through timely and professional communication. · Assist in ordering parts and coordinating logistics as needed for service jobs. · Support the Management group with reporting, scheduling, and departmental goals. · Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail. Qualifications: · High school diploma or equivalent required; associate degree preferred. · 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry. · Strong customer service skills with a professional and courteous demeanor. · Excellent written and verbal communication abilities. · High attention to detail and strong organizational skills. · Proficiency with Microsoft Office Suite (Word, Excel, Outlook). · Familiarity with ERP systems or service management software is a plus. · Ability to multitask and prioritize in a fast-paced, team-oriented environment. · Knowledge of heavy equipment, parts, or technical services is preferred. Working Conditions: · Office environment with periodic exposure to the shop or yard. · Frequent communication via phone and email with customers and technicians. · Must be able to sit, stand, and use a computer for extended periods.