Field Service Engineer

Field Service Engineer Job Summary: We are seeking a skilled and customer-focused Field Service Engineer to install, maintain, troubleshoot, and repair technical equipment and systems at client sites. You will serve as the face of the company during on-site visits, ensuring high levels of customer satisfaction through professional and timely service. Key Responsibilities: - Install, commission, and configure equipment at customer sites. - Provide technical support for gas delivery systems, mass flow controllers, and pressure controllers used in semiconductor manufacturing. Address customer inquiries, troubleshoot issues, and offer solutions to ensure optimal system performance. - Perform routine preventive maintenance and calibration of systems. - Diagnose, troubleshoot, and repair equipment failures or malfunctions. - Provide technical support and training to end-users and operators. - Document service calls, including detailed reports and recommendations. - Maintain strong client relationships and act as a trusted technical advisor. - Collaborate with engineering and product teams to improve equipment reliability and performance. - Ensure compliance with safety and regulatory requirements. - Travel to customer locations, sometimes at short notice. Qualifications: - Bachelor’s or Associate Degree in Engineering, Electronics, Mechatronics, or a related technical field. - Proven experience as a equipment service technician or engineer. - 2-5 years of experience in a technical role related to gas delivery systems, mass flow controllers, and/or pressure controllers. - Strong knowledge of electrical, mechanical, and/or software systems - Excellent troubleshooting and diagnostic skills. - Strong interpersonal and communication skills. - Ability to work independently and manage time effectively. - Willingness to travel frequently and work flexible hours. - Valid driver’s license and clean driving record.