Operation Manager

Riyadh, Riyadh Province, Saudi Arabia · On-site · fulltime_permanent · AZM Digital

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About the role

The Operations Manager owns the day-to-day performance of the beneficiary service operation — ensuring requests are handled quickly, tickets are closed within SLA, and issues are correctly classified and routed. The role is accountable for the quality and consistency of the team's operational output, for developing junior team members and interns, and for coordinating with the development team and other departments to resolve escalated and technical issues end-to-end.