Customs Trade Specialist

Join a Best-Managed Employer as a Trade Specialist At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.   For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care. About the Role: Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team.  The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.   What You'll Do: - Day-to-day Client Care, including problem resolution - Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs - Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates - Engage in carrier, vendor, Customs and client communication via telephone and email - Audit entries for quality control - Creation and maintenance of internal client work instructions - Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs - Client database maintenance, including FTA correlations and updating annual certificates - Other duties, as required   What You Bring: - Demonstrate a strong track record of success in their current position - Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner - Exceptional client service skills - Strong, friendly, upbeat verbal and written communication skills - Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment - Excellent analytical and problem-solving skills -  Ability to make moment of truth decisions to limit liability to GHY and our clients - Experience successfully navigating different client nuances and SOP’s - Self-motivated and can work independently - Can proactively recognize problems and work to resolve them - Advanced knowledge of US Customs rules and regulations - Advanced knowledge of Invoice (entry) requirements - Advanced knowledge of PGA requirements and data elements required for entry - Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes - Experience with customs brokerage software - Proficient in Outlook, Word, and Excel - Tolerance to adversity and the capability to handle stress in a positive manner - Ability to productively work within tight deadlines Experience & Education: - 3+ years of related experience - Certified Customs Specialist (CCS) Designation - Licensed Customs Broker preferred Working Conditions: - Sitting at desk, 90% - Travel, 10% Location:  - Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC) Position Classification: Wage dependent upon experience.   📍 Location: Must be able to travel to Pembina, ND or Columbia, SC office regularly 🕒 Hours: Monday–Friday, 8:30 AM – 5:00 PM EST /9 AM – 5:30 PM EST (40 hours/week) 📅 Holidays: Two statutory holiday’s per year will be required to be worked Why You'll Love Working Here: - We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do. - Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired. - Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program. - Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage. - Growth & Development: Access to our internal university, leadership development program   We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.