Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)

Clara is the leading spend management platform in Latin America. More than 40,000 businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the fastest-growing company in Latin America. We're ~400 people, backed by Kaszek, monashees, Coatue, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. What you'll do We're looking for an Operations/Backoffice Analyst to sit at the intersection of operational execution, process understanding, and automation. You'll work hands-on with day-to-day manual processes (such as logistics, card deliveries, and chargebacks) and use data and AI to simplify and automate these workflows over time. - Execute and follow up on the team's operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time. - Map existing manual processes to identify opportunities for automation and continuous improvement. - Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency. - Analyze operational data to propose improvements and support evidence-based decisions. - Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end. - Document processes and keep records organized in tools like Notion. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Must haves - 2 to 3 years of market experience in process analysis, operations, or backoffice roles. - Complete bachelor degree (we don't require a specific degree — analytical ability is what matters). - Strong analytical and problem-solving skills, with demonstrable critical reasoning behind the solutions you propose. - Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems. - Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying). - A problem-solving orientation, connecting different areas and processes. Nice to haves - Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field. - Prior experience with Mastercard systems. - Familiarity with tools such as Google Suite/ Workspace (Google Cloud, Gemini), Notion for project management and documentation, automation via N8N or Google Apps Script, etc. - Prior experience in fintech, payments, or financial services companies. - A good sense of humor. Why Clara - A high talent-density team driven to make an impact in Latin America — low ego, high ownership. - Competitive salary and stock options (ESOP) from day one. - An annual learning budget and accelerated development paths. - English is our working language, with Spanish and Portuguese every day. How we work - Clarity — Open and direct communication: we say what we mean and give context where it matters. - Simplicity — If it can be simpler, it should be. - Ownership — We own everything we do, end to end. When something needs to happen, we don't wait. - Pride — We hold ourselves to a high standard, and it shows in what we deliver. - ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning. - Inclusivity — Diverse ideas, stories and perspectives build a better Clara. Hybrid at Clara Claridians split their time between the office, customers and home. We don't set a minimum number of office days for most roles, but we expect you to spend time there naturally, and most days during your ramp-up or when your leader asks. If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.