Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting. The Position: The Agent Services Coordinator will manage the day-to-day needs of all agents in our Brentwood, Venice & Manhattan Beach offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team. What You’ll Do: - Oversee general reception items, office organization, and daily office management. - Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc. - Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use. - Assist with in-office meetings and events, including space preparation, setup, and breakdown. - Collaborate with fellow office staff to ensure a positive experience and culture for the agent community. - Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks. - Coordinate facility management, including equipment troubleshooting, and repair coordination. - Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources. - Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials. - Assist agents with simple marketing requests, and in-person troubleshooting. - Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced. - Will work 4 days/week in Brentwood; 1 day/week alternating between Venice and Manhattan Beach offices Who You Are: - Bachelor’s Degree preferred. - 0-2 years of experience in office administration, marketing, and/or customer service. - Real estate industry and/or luxury brand experience or strong interest is a plus - Excellent Customer Service skills - Proficient use of Canva and basic design understanding (production level) - Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus. - Must be tech-savvy and comfortable with the usage of general business software - Self-starter mindset - Ability to travel between multiple office locations as needed - An interest in client services and relationship-building - Ability to prioritize and multitask - Excellent written and verbal communication skills - Strong attention to detail - Strong organizational skills Benefits & Perks: - Paid time off - Professional development budget - Comprehensive health benefits - 401(k) - HSAs FSAs - Employee Assistance Program (EAP) Compensation: Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.