[R&D] Customer Interface Engineer (Japanese speaking)

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam). In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage). For further information, please visit our website: www.bosch.com.vn 1. Customer requirement management: - Gather and document customer technical requirements and preferences. - Translate customer implicit requirements into technical specifications and transfer to internal engineering team. - Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.2. Technical communication with customer: - Primary contact for customer about technical and engineering-related matters. - Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance. - Understand customer needs, expectations, and concerns to ensure effective communication. - Translate customer needs and expectations into technically feasible solutions. - Manage customer requests and work packages in project, ensuring they are completed on time and within scope. - Monitor project progress and report updates to both internal stakeholders and customers. - Establish and maintain strong relationships with key customer.3. Quality gate to customer: - Ensure that products and solutions delivered to customers meet their requirements and expectations. - Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects. - Experience with project/ engineering change process in the automotive environment. - Good understanding of automotive technology, e/wire harness experience or knowledge. - Native or fluent in Japanese and advanced level in English skills for customer and global team communication. - Entrepreneurial mindset, high resilience, willingness to take responsibility. - Proactiveness and openness to learn, work and collaborating in global team. - Independent, well-structured and goal-oriented way of working. - Good presentation and negotiation skills. - Competitive salary, bonuses and allowances. - Career development in the Bosch group worldwide. - Top employer in mechanical engineer jobs and employee development policy.