Customer Experience Coordinator

About Us   At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. You'll be excited to work in this role if...  You’re able to stay calm when someone else is upset. You don’t take it personally and you like helping work through a problem. You take pride in following through on the small details. Logged notes, completed follow-ups, no loose ends. You want a hands-on role where no two days are the same, working face-to-face with customers from all walks of life. About the role As an InLife Coordinator, you’ll be the friendly face of Splend for our customers after they’ve collected their vehicle. Based at our Cricklewood hub, you’ll help drivers with everything from vehicle swaps and returns to accident damage, warranty questions and contract queries. You’ll listen, explain what happens next in plain terms, and work with our fleet and sales teams to get things sorted. Most issues are resolved face-to-face, and you’ll have a supportive team around you.