Business Analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. -Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details. -Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. -Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. -Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. -Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. BA with IVR All your information will be kept confidential according to EEO guidelines.