Java Developer/Production Support Engineer

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Ø  Bachelor degree in a relevant field is desirable. Ø  Has a broad experience from either a development or operations perspective Ø  Experience working with web and Java/J2EE based applications Ø  Proficiency with Unix Commands and PL/SQL Ø  Should be able to work closely with a cross functional team Ø  Strong verbal and written communication skills as well as presentation skills. Ø  Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage.   Responsibilities:  Ø  Handle the sustainment engineering operations for the eCommerce platform Ø  Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA. Ø  Providing Root Cause for critical issue and mitigation plan. Ø  Ensure process compliance including Sox controls. Ø  Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion. Ø  Provide quick turnaround time for critical issues like Security vulnerabilities and site outages. Ø  Designing and development of monitoring application, automated status reports and various other value ideas. Ø  Interacting with various stakeholders including business for discussion over long and short term solutions. Ø  Interaction with Client teams (IT and Business) over Process setup and improvements. Ø  Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation. Ø  Analyzing and resolving deployment issues. Ø  Front ending client escalations and mitigating them. Ø  Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management. Ø  Analyzing the weekly performance report for different global markets and sharing the same with Management. Ø  Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL. Ø  Interacting with onsite and offshore team for issue analysis and resolution     Thanks & Regards ASHOK KUMAR Sr. Lead / IT Recruiter Paradigm Infotech Call : 443-640-0099 8830 Stanford Blvd, Suite 314, Columbia, MD 21045 Mandatory Details:    Full Name as per SSN:  Total Experience: US Experience: Contact NO:  Email ID: Current work authorization in US:  Current Location with city:  Relocation:  Availability: Skype Id : Educational Details : Rate(C2C/1099/W2):   Employer:     2 Official references from recent 2 projects in below format (Must)   Reference 1   Name: Company name: Designation: Official mail id: Contact Details:     Reference 2   Name: Company name: Designation: Official mail id: Contact Details: