IT System Administrator/Engineer

IT System Administrator/Engineer NEEDED FOR EXPANDING Los Angeles MSP   AXICOM, a Westlake Village/North Los Angeles/Ventura County Managed Service Provider, is currently seeking a highly motivated individual who has outstanding customer service and IT trouble-shooting skills to join our team of technology champions as an IT System Administrator/Engineer.   Would you like to join a growing, fast-paced IT services team and be an actual influence within the business? AXICOM is looking for a growth-oriented Systems Support Technician and valued team member to provide excellent customer service and IT support (onsite and remote) to their clients. The AXICOM values of integrity/honesty, respect, workplace diversity, persistence, problem-solving, self-initiative, self-direction, sense of humor, environmental awareness, leadership and team work will also resonate and connect with the selected candidate.   Responsibilities - Provide excellent customer support, follow-through, and follow-up. - Execute server and cloud projects, perform advanced troubleshooting of technical problems, and resolve complex issues. - Oversee management of IT systems and devices including desktop computers, servers, network equipment and Microsoft Office 365 and Azure environments. - Ensure that the projects are deployed as a highly professional service that meets the needs of the company. - Ensure that requests for assistance are properly logged, assigned, and responded to in a timely manner and according to agreed standards and procedures. - Identify and escalate situations requiring urgent attention - have the wherewithal to recognize where more eyes are needed. - Maintain knowledgebase of system information, changes, and updates. - Participate in special projects and tasks as requested by management. - Maintain effective relationships with members of the AXICOM team and customers. - Contribute to building better processes and workflows through your ideas, suggestions and script automation. - Understand the wider environment in which AXICOM operates and help maintain the company values and culture in all relationships. - Deliver services in a timely, responsive, and appropriate manner and assist to drive a shared vision of AXICOM as a center of excellence.   Requirements - At least 3 years' experience in an IT Support and/or Managed IT Services capacity and have a passion for technology. - Proven experience providing support in Microsoft environments, firewalls, networking, and various business technologies: Microsoft Windows Professional, Microsoft Windows Server, and Microsoft Office 365 - Intermediate knowledge of Office 365 administration - Knowledge of Microsoft Azure Active Directory Services and Intune - Intermediate knowledge Active Directory administration and Group Policy - Advanced knowledge of DHCP, DNS, and Remote Desktop - Intermediate knowledge of PowerShell or other scripting is a plus - Intermediate knowledge of cybersecurity principles and general techniques to protect against various cyber threats - Antivirus, anti-malware and data backup management - HP/Compaq, Lenovo and Dell server and desktop hardware - Provide excellent customer service and act as a true client advocate - Professional attitude, presentation, and demeanor - Excellent English communication skills, both written and verbal - Ability and willingness to learn and take on new tasks and ideas - Can listen to and understand other points of view, issues, concerns and respond appropriately - Demonstrate initiative and judgement with excellent problem-solving and solid analytical skills - Effectively use time and resources - Demonstrates honesty, integrity, fairness and respect with excellent interpersonal skills - Effectively manage work-related problems, pressure and stressors   Job Type: Full-time   Work Location: remote, onsite or hybrid; corporate office is located in Westlake Village, CA (no compensation of relocation expenses); candidate must reside in the US.   Education: High school diploma or equivalent; college degree (AA/AS or BA/BS) is a plus but not requiredCertifications: MCSA, MCSE, A+, Network+ or equivalent certification(s) preferred but not required