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❗❗Full Timer Assistance Coordinator - AM/PM/ON ❗❗
Dbayeh, Mount Lebanon Governorate, lb · On-site · Full-time
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About the role
Technical WritingCustomer Support
Lebanon-based international medical assistance and travel insurance company, operating since 2001.
🔹 Key Responsibilities:
- Handle incoming calls and emails professionally  
- Assist clients with support and coordination  
- Manage case files and documentation  
- Communicate with providers and beneficiaries  
- Apply coverage decisions and reimbursement procedures  
- Send Guarantees of Payment  
- Ensure system and quality compliance  
- Collaborate with the team and other departments
🔹 Ideal Candidate Should Have:
- Strong communication and interpersonal skills  
- Customer service focus with attention to detail  
- Ability to multitask and stay calm under pressure  
- Team player and problem solver  
- Basic knowledge of medical/insurance terms is a plus  
- Willingness to work flexible shifts - at least 2 shifts out of 3 (AM, PM & ON)
📍 Location: Dbayeh  
🕒 Shifts: 
- AM: 7:00 AM - 3:00 PM
- PM: 3:00 PM – 11:00 PM 
- ON: 11:00 PM - 7:00 AM 
💼 Job Type: Full-Timer (170 Hrs/month) + Benefits