Veterinary Receptionist

Receptionist Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. What to Expect As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Professional development opportunities - Employee pet discount because we know your pets are family, too. Salary: $16 - $19 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM–6:00 PM), two late shifts (10:00 AM–8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm. Key Responsibilities: - Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. - Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. - Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. - Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. - Assist in maintaining cleanliness and organization to ensure a positive client experience. Qualifications: - Previous experience as a veterinary receptionist is required. - Strong organizational and multitasking skills - Ability to maintain a calm, professional, and positive demeanor About Bay Ridge Animal Hospital and Annapolis Cat Practice At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs. #CSR