Care Coordinator

Home Instead Shrewsbury, Oswestry & Wem is an award-winning home care provider, supporting people to live independently in their own homes with dignity, respect and consistency. Our local office is built on strong relationships, high standards and a genuine commitment to both our clients and our Care Professionals. We are looking for an organised, resilient and people-focused Scheduler to join our local team. This role is available due to the current post holder progressing within the company, reflecting our strong commitment to internal development. This is a key coordination role, ensuring care schedules are efficient, responsive and centred around the needs of both clients and Care Professionals. You will: - Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes. - Respond calmly and accurately to schedule adjustments, working closely with the wider team. - Match Care Professionals to new clients and arrange introductions alongside the client services team. - Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible. - Develop strong, professional relationships with clients and Care Professionals. - Maintain accurate records on the electronic scheduling system. - Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way. - Experience in a scheduling or coordination role (home care, health, logistics or similar). - Confident IT skills, including Microsoft Office and CRM systems. - Excellent communication skills with a calm, positive and resilient approach. - Strong organisational and prioritisation skills with great attention to detail. - Ability to work independently, think logically and meet deadlines. - A collaborative team player who builds rapport quickly and professionally. - An understanding of the geography of Shrewsbury, Oswestry and Wem is essential. - Salary: £25,000 per annum, increasing following a successful probationary period. - Full training and ongoing support provided. - Flexible holiday scheduling - 24/7 Employee Assistance Programme - Friendly, responsive local management support - Subject to an enhanced DBS check. - Home Instead is committed to safeguarding adults and promoting equality, diversity and inclusion.