Customer Success Manager for Kadmos

As we are scaling, we are looking for a Customer Success Manager to join our expanding Operations team. Since we’re an early-stage company, you will have the opportunity to help build the Customer Success as well as the Operation area. You will be in the cockpit of a start-up being built from scratch, helping us to execute our revolutionary vision. Join us and become part of our journey to empower the lives of millions! What you’ll be doing - Establish close customer relationships. You will become a bridge between our product team and the customer and bring the voice of the customer to drive further product development - Take ownership over a customer portfolio of new and existing customers, which would include: onboarding, adoption, training & account growth - Assess customer health. Proactively monitor and analyze customer needs to ensure maximum value delivery by the product - Act as the main point of contact for your customer’s issues and questions - Contribute directly to our product's development! - You already have work experience in customer success, project management or similar role. B2B SaaS or FinTech is a plus - You have a high degree of customer orientation and advisory skills - You have strong written and verbal communication skills in English. Any other language is a plus! - You have strong stakeholder management skills and can build successful relationships with a wide variety of people and seniorities - You have strong project management skills and previous experience running complex projects - You bring a high level of proactivity as well as a get-stuff-done mentality