Lobby Ambassador

Key Responsibilities: - Welcome and acknowledge all guests in a warm, professional, and personalized manner. - Maintain a strong presence in the lobby and proactively engage with guests. - Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions. - Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance. - Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required. - Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions. - Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary. - Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service. - Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events. - Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards. - Assist with special events, VIP arrivals, group movements, and other hotel activities as required.