Guest Service Executive - Gift Shop

Key Responsibilities: - Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times. - Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences. - Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures. - Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel. - Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented. - Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages. - Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required. - Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.