Reservations Agent

Main Duties/Responsibilities: - Represent the company by following the standard operating procedures set by the organization - Proactively sell and upsell all products and services within the property. - Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service. - Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs. - Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service. - Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks. - Achieve given targets and maintain exceptional performance at all times. - Handle queries through telephone, fax, and email. - Use approved language skill as required at all times. - Ensure compliance with the contact center quality performance requirements. - Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.