Director of Operations

About the Role: We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience. The ideal candidate will have a strong Food & Beverage and Culinary background, with proven experience leading complex F&B operations, while also demonstrating a solid understanding of Rooms Division and other key hotel departments. Key Responsibilities: - Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments. - Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments. - Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction. - Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations. - Ensure all departments consistently deliver the standards expected of a luxury 5-star property. - Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel. - Develop and implement operational strategies and initiatives in line with the hotel's business objectives. - Collaborate with the senior management on budgeting, forecasting, business planning, and performance improvement. - Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination. - Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally. - Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement. - Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements. - Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences. - Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities. - Maintain strong relationships with key guests, owners, stakeholders, and business partners. - Support the successful planning, development, and execution of pre-opening projects across the company’s hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines.