Duty Manager

Key Responsibilities: - Oversee daily hotel operations during assigned shifts and ensure all departments maintain high service standards. - Act as the Manager on Duty and ensure a seamless guest experience throughout the hotel. - Handle guest requests, feedback, and complaints professionally and ensure timely resolution. - Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other departments to address operational requirements. - Monitor hotel presentation, cleanliness, service quality, and compliance with established standards. - Support VIP arrivals, special occasions, and other guest requirements. - Conduct regular operational checks and address any issues promptly. - Lead, guide, and support colleagues during the shift to ensure efficient service delivery. - Manage operational incidents and escalate significant matters to senior management when required. - Ensure proper shift handovers, communication, and completion of daily reports.