Claims Collections Processor

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning. General Function:  - Provide exceptional customer service and aid in problem resolution of outstanding AR balances. - Assist with lockbox activity assigned by the Accounts Receivable Manager or Team Lead; perform the processing and posting of US checks, wires and other bank activity. - Maintain a high level of customer service for both internal and external customers, ensuring timely collection and payment application on open receivables. MAJOR DUTIES AND RESPONSIBILITIES:  - Responsible for providing excellent customer service to internal and external customers (see communications with others below)  - Responds to phone calls and/or emails from customers, research questions and/or problems and bring resolution to those items  - Ensure that the Customers needs are being met  - Return phone calls and/or emails within 24 hours  - Troubleshoot and run necessary customer reports (using SAP, queries and/or Business Objects) - Assist with the daily entry of all checks and wires activity from multiple lockboxes  - Balance and reconcile to the clearing account  - Assume additional responsibilities and performs special projects as needed or directed COMMUNICATION WITH OTHERS: - INTERNAL - Customers include: Collections Team, Cash Team, Billing, Accounting, Account Management and various other internal management and operational areas/staff.  - EXTERNAL - Customers KNOWLEDGE AND SKILLS:  - Oral and written communication  - Superior organizational skills  - Analytical  - Customer Focus - Computer/Software Skills (Advance MS Excel, SAP) EXPERIENCE: • 2+ Years collections experience preferred EDUCATION: • High School Diploma If you have questions or clarifications feel free to reach me at my phone number 973-637-1952 or email me your most updated resume together with the best time to call you back.