Customer Support Representative

Milan, IL, us · On-site · Contract

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About the role

Customer Support

Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row. - Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. - Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. - Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility - Distributes additional product/service/policy information to customers, dealers - Develops common solutions to problems with team members to maintain required service levels. All your information will be kept confidential according to EEO guidelines.