Atlassian Engineer

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. RESPONSIBILITIES: Atlassian Cloud Administration - Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment. - Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields. - Ensure platform stability, performance, and adherence to established best practices. - Assist in evaluating and implementing new Atlassian features and enhancements.  Jira Configuration & Process Improvement - Design and maintain workflows, request types, forms, automations, and project configurations. - Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting. - Partner with stakeholders to gather requirements and implement process improvements. - Support Agile, ITSM, and business process workflows across multiple departments.Jira Service Management (JSM) - Configure and maintain service projects, portals, queues, SLAs, knowledge articles, and automation rules. - Support incident, service request, change management, and asset management processes. - Collaborate with service owners to improve service delivery and customer experience. - Assist in the design and enhancement of employee and customer-facing service portals.  Confluence Administration - Manage spaces, permissions, templates, and content organization. - Develop and maintain knowledge management structures and documentation standards. - Support integration between Confluence and Jira to improve collaboration and visibility.  Automation & Integrations - Develop and maintain automation rules that streamline business and operational processes. - Configure and support integrations between Atlassian products and third-party systems. - Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities. - Identify opportunities to reduce manual effort through automation and workflow optimization.  User Support & Enablement - Provide Tier 2 and Tier 3 support for Atlassian platform issues. - Troubleshoot system, configuration, and workflow-related problems. - Train users on platform capabilities and best practices. - Create documentation and knowledge resources to improve self-service capabilities.  Platform Maintenance & Security - Manage permissions, roles, groups, and access controls. - Support audit, compliance, and security requirements. - Monitor system health and usage trends. - Participate in testing and deployment of new functionality and platform enhancements.     Qualifications: - Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience. - 4+ years of experience administering, designing, and supporting Atlassian platforms in enterprise environments. - 4+ years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices. - Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance. - Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies. - Strong experience designing and implementing enterprise-scale automations and integrations. - Hands-on experience utilizing REST APIs, webhooks, and integration technologies.