Lead, Provisioning Operations

Job Description blueStone has been retained by a large consulting company to assist them in their search for a Consultant.  This is a long term contract located in the suburbs of Detroit. Responsibilities: - Responsible to detect, monitor, identify, root cause and support resolution of system issues. - Coordinate operational activities and system level readiness for internal and external maintenances and new service offerings for the platform. - Assist in requirement definition for product and platforms related to provisioning operational needs - Strong understanding of operational procedures, protocols and communication paths.Provide feedback to leadership regarding issues and exceptions that are negatively impacting key performance metrics or business goals. Escalate and prioritize issues. - Analytical skills with ability to turn data into meaningful information and present findings Position requires operation support per on-call schedule. - Bachelor’s degree in computer science, engineering, information systems or other related field, or equivalent experience. - Minimum 7 years of relevant Wireless, Engineering or IT experience. - 4 years working with enterprise systems responsible for production /operational support, performance monitoring and system improvement. - Experience working with technical teams during time sensitive/issue resolution incident management - Demonstrated ability to prioritize and organize job responsibilities - Advanced proficiency with MS Excel - Advanced proficiency in interacting with relational databases in Oracle as well as writing and analyzing SQL - Self-motivated, self-starter and proactive - Strong analytical and problem solving skills - Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals - Demonstrated ability to organize and correlate data for system resolution and analysis - Demonstrated ability to learn complex systems/processes quicklyPreferred: - Understanding of cellular network technology, telecommunications industry, or telematics - Experience with web services (XML, WSDL, SOAP) and transactional monitoring - Experience in process improvement engineering Education and Training - Bachelor’s degree in computer science, engineering, information systems or other related field, or equivalent experience. - Minimum 7 years of relevant Wireless, Engineering or IT experience. - 4 years working with enterprise systems responsible for production /operational support, performance monitoring and system improvement. If you are interested, give me a call. Greg Cole, Senior Technical Recruiter, blueStone, LLC at 847.440.2452 [email protected]