Lead Analyst

This is the world’s leading global manufacturer and marketer of major home appliances.  - Liaising between IT and business requester and development team - Facilitating process design sessions to document detailed process flows - Facilitating application design and requirements gathering sessions - Communicating with requesting parties regarding status of development and enhancement requests - Translating functional user requirements into technical requirements - Ensuring requests are documented with latest information - Providing support to development and team throughout release cycle - Providing timely information as required to aid training and communication - Interacting with process and application owners to ensure that requirements are being satisfied - Coordinating with testing team to ensure defect free releases - Facilitate process design sessions to document detailed process flows - Document existing and future state business processes, define and document functional requirements, and conduct information flow analysis and process modeling within and across the organization - Proactively seek opportunities to improve process and task execution across the organization - Facilitate process design sessions to document detailed process flows - Document existing and future state business processes, define and document functional requirements - Conduct information flow analysis and process modeling within and across the organization - Prepare and present related material to project teams, steering committees and/or stakeholder organizations in the form of written deliverable and presentations - Identify the complexity of services and requests and identify opportunities for automation - Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true needs - Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed - Stay up to date with latest technology offerings - Provide Leadership that inspires others to succeed and develop - Continually seek opportunities to improve SDLC process - 1+ years working experience with ServiceNow within a mid/large sized organization - Must be able to demonstrate a solid technical understanding of ServiceNow the Incident Management and how it interfaces with other ITIL Processes, IT and business functions - Strong documentation skills - Excellent interpersonal skills - Advanced communication skills including the ability to communicate with people of wide ranging business focus and levels of responsibility - Ability to express views and reasons for decisions and present findings, investigations and metrics clearly - Presentation Skills and ability to develop and deliver reports with clear, relevant and concise data - Analytical thinking and be able to learn how to absorb and analyze large amounts of information - Ability to prioritize changes to accommodate the ever changing landscape within the organization - Ability to effectively manage conflict - Initiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutions - Demonstrated success in working with highly technical teams in identifying and creating technical solutions - ITIL (IT Infrastructure Library) methodologies associated with Service Management – ITIL Foundation certification is nice to have  - Bachelors Degree