IT Help Desk Technician – Level 1 SkillBridge Fellow

Program/Program Office/Agency  IT Help Desk Technician – Level 1 SkillBridge Fellow   Service  All Services  Position Announcement Url  DOD SkillBridge - Divers Alert Network  Training Duration 121-168 days  Delivery Method  In-Person  Number of Locations  1  Summary Description  DAN’s Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization’s global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.  Jobs Description  The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization.  Participants will gain foundational experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions.  The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment.  This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.  Locations of Prospective Jobs by State  North Carolina Target MOCs    Other Eligibility Factors  None