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Support Enginner
Sao Bernando Do Campo, São Paulo, Brazil · On-site · fulltime_permanent · CRM
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About the role
Networking
Field Support Engineer & Network Skills Key Responsibilities
- Provide Level 2 technical support to end users onsite.
- Diagnose and resolve issues related to computer equipment, peripherals, and applications.
- Perform installation, configuration, and replacement of IT equipment.
- Execute Rack & Stack activities for network equipment and servers.
- Perform cabling, organization, and labeling within racks.
- Support connectivity tasks and basic network troubleshooting.
- Address Field Support requests within established service timeframes.
- Document activities and incidents in ticket management tools.
- Collaborate with local and remote teams to resolve technical issues.
Requirements
Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including