Guest Operations Associate

ABOUT THE ROLE Join a growing hospitality technology team expanding across Europe. You will manage guest operations and help turn day-to-day cases into clear, scalable processes. WHAT YOU'LL DO - Support guests throughout their stay, from booking inquiries through check-out, using AI tools while taking ownership of decisions. - Coordinate tasks and priorities across remote teams, clients, and external service providers. - Identify recurring issues, process inefficiencies, and opportunities for automation. - Develop operational processes informed by real guest cases and team learnings. WHAT WE'RE LOOKING FOR - Native-level German and English proficiency at C1 level or higher. - A completed university degree in business administration, communications, economics, or a comparable field. - Experience in guest operations, customer service, or hospitality operations, including managing inquiries, bookings, check-ins, or check-outs. - Experience coordinating multiple stakeholders and managing operational tasks under time pressure. - A structured, analytical approach, confident communication skills, and the ability to make independent decisions. - Hospitality, short-term rental, or property operations experience is relevant. COMPENSATION & BENEFITS Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.