Veterinary Phone Operator

World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being. We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. We’re excited to share that Garden State Veterinary Specialists in Eatontown, NJ is looking for a Phone Operator to join our Client Services team as the go-to voice for our Oncology service! ​​​​​​ ​​ The Phone Operator is a vital part of our Client Services Team and is often the very first voice a worried pet parent hears. You’ll deliver exceptional service to our clients, referring veterinarians, and the entire GSVS team, and you’ll serve as the key phone contact for our Oncology service. Why GSVS: We’re not your typical veterinary hospital! We’ve found the winning recipe for keeping the care and compassion our patients depend on, while creating a safe, supportive space where you can use your skills, build new ones, and be part of a highly collaborative, fun, and friendly team. We’re proud of our culture and our positive, fast-paced learning environment, and our team’s longevity is proof of our commitment to taking care of one another and providing the highest standard of care to the patients we serve. What you’ll do: Our Care First approach means we put clients and pets first, not obstacles, and you’ll bring that to every call. You’ll: - Serve as the key phone contact for Oncology, scheduling consultations, rechecks, and treatment appointments - Partner with our oncologists and oncology technicians so messages, records, and questions reach the right person quickly - Answer calls promptly using our CARE routine: Connect and greet with care, Actively listen with compassion, Reassure with clarity, and End with care - Take clear, detailed messages and transfer calls to the right person or department - Schedule appointments accurately and build strong relationships with clients and referring veterinarians - Speak up when you hit an obstacle so the team can solve it together, and use call reviews and your Development Plan to keep growing About you: - 1 year of client service experience preferred; veterinary, medical, or oncology experience is a plus - Excellent communication skills, since you’ll act as a liaison between clients and our clinical team - Calm, empathetic, and compassionate, especially with clients facing difficult news - An active listener who stays organized while juggling multiple tasks - Proactive, with strong attention to detail - Discreet and professional when handling sensitive information - Open to coaching and feedback, and excited to keep improving with your team - Thrives in a highly collaborative environment and is committed to building long-term relationships with colleagues, clients, and our community Schedule Openings: - Sunday, 9am – 7:30pm - Monday, 10am – 8:30pm - Tuesday, 10am – 8:30pm - Wednesday, 9am – 7:30pm - Some holidays are required Salary: $21–$23/hr, depending on experience GSVS is proud to offer the following benefits: - Health, dental, and vision insurance, with HSA option- some plans paid 100% - Maternity/Paternity leave - Retirement Plan – 401K with employer match - Employee Referral Bonus - Paid Time off - Mental health support with Talkspace - Uniforms provided - Pet discounts for medical care Garden State Veterinary Specialists is located at 246 Industrial Way, Eatontown, NJ 07724​. Base Pay $21—$23 USD Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required. For CA applicants please visit our Privacy Policy