Operation Head of Bosch China Training Center

    Role Purpose As Operation Head of Bosch China Training Center, you will lead the team and be accountable for center operations, delivery quality, budget and cost efficiency, customer satisfaction, team capability, and enablement solutions across Bosch China. You will champion breakthrough AI applications in learning, cultivate deep advisory partnerships with Business, integrate seamlessly with the Talent Development (TD) team, and build a high-performing, customer-centric organizational enablement ecosystem. Key Responsibilities 1. Lead Training Center Operations & Delivery Excellence Own the center’s operating model and annual operating plan. Translate the learning portfolio into operational plans, and manage capacity, scheduling, faculty and vendor deployment, venue and platform operations, and end-to-end delivery. Set service standards and SLAs; track KPIs such as utilization, cost per delivery, quality, satisfaction, and ROI. Drive process standardization, cost efficiency, and compliance, running the center as an internal service provider with clear accountability for quality and value. 2. Lead Business Solution Partnering Position the team as a trusted learning partner to business units. Lead organizational diagnostics, capability reviews, and executive interviews to identify root causes. Co-create customized business solutions—strategy workshops, action learning, team coaching, and change enablement—with measurable business outcomes. 3.Connect Talent Management & Organization Culture Partner with Talent Development and HR leaders to integrate Strategy – Program – Delivery. Jointly drive leadership pipelines, succession planning, HiPo journeys, new manager transition, coaching, and mentorship. Embed talent and culture priorities into curriculum, faculty, and metrics to create a closed loop of Assessment – Learning – Practice – Evaluation, reinforcing a culture of innovation, accountability, and customer centricity. 4. Drive the AI & Learning Technology Agenda Set direction for AI/GenAI and learning-technology exploration. Scale AI literacy and GenAI upskilling initiatives with cross-functional partners. Ensure compliance with data privacy, ethics, and Bosch AI governance standards. 5. Lead, Coach & Build the Team and Ecosystem Lead, coach, and develop the team through clear priorities, delegation, performance management, and developmental feedback. Build team capability and succession. Optimize the internal trainer/facilitator ecosystem—selection, certification, Train-the-Trainer, tier progression, and incentives. Manage strategic vendor, business school, and certification-body relationships, and drive cross-divisional knowledge sharing and best-practice scaling. Qualifications & Requirements - Solid experience in HR Learning & Development, Talent Development business partnership, or management consulting. Leading a strategic culture transformation is a plus. - Experience in portfolio planning, lifecycle management, and commercial operations for training or consulting products. Strong product mindset and P&L awareness. - Strong business sense, root-cause analysis, and consultative communication skills. Able to engage cross-functional stakeholders or senior executives. - Good understanding and hands-on experience with AI and emerging learning technologies. - Bachelor’s degree or above. Fluent in spoken and written Chinese and English. Able to use both for executive reporting and cross-border project steering.