Customer Service Specialist I

Location: Chicago, IL or Joliet, IL Employment Type: Full-Time Responsibilities - Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries. - Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments. - Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks. - Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues. - Handle customer complaints or concerns in a professional manner and provide effective solutions. - Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests. - Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System). - Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices. - Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction. Preferred Qualifications - Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers. - Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive. - Comfortable using company software and databases to manage communications with drivers and customers. - Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines. - Excellent verbal and written communication skills. - Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions. - A reliable team player with a collaborative and customer-first mindset. - Bilingual in Korean and English. The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.