IT Help Desk/Deskside Support

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.  - This is a full-time, onsite position.  - Benefits include Health, Dental Vision and 401k. - Pay starts at $20.50 per hourResponsibilities: - Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. - Provides support to client identified VIPs - Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. - Perform Install/Move/Add or Change (IMAC) activities. - Perform all assigned desk-side support activities - Display outstanding technical and professional services skills at all times - Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines - Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair - Understands and follows all documented service operations policies and procedures. - Other duties or certifications may be assigned to meet business needs Education and Experience: - Typically requires technical school certification or equivalent of 2-4 years of relevant experience - Certifications and/or Qualifications: - Maintain all required OEM Certifications as directed by Management - Knowledge of relevant software and hardware systems - Understanding of ITIL methodologies - A+ certification is desired - May require additional customer-specific certifications or training as requiredSkills: - Excellence in communication and customer-facing skills - Strong oral, written and interpersonal skills - Ability to follow instructions and processes with minimal instruction - Ability to lift and or move various computer equipment up to 50 lbs. - Must own a basic repair kit - Additional requirements may exist if offer of employment is extended All your information will be kept confidential according to EEO guidelines.