Fraud Investigations Associate II

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge. Job Title: Associate II - Fraud Investigations   Number of Positions: 2  Location: Hybrid at Glen Allen, VA 23060 Rate: $35-$40 per hour Conversion Salary Range: $62,100 - $105,600 Schedule: 8am - 5pm with rotating Saturdays  Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include: - Monitoring and acting on intellectual property infringement to protect the brand - Anti-money laundering  - Establishing strategies/tactics for fraud management  - Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action. Fraud Investigations activities may include: - Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties. - Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court. - Maintains case management and evidence in accordance with legal requirements. - Other duties as assigned.  Applies practical knowledge of a job area typically obtain through advanced education and work experience. Responsibilities typically include: - Working independently with general supervision. - Problems faced are difficult but typically not complex. - May influence others within the job area through explanation of facts, policies and practices. Knowledge & Experience: - Bachelor's Degree required; equivalent combination of education and experience may be considered. - Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.   Experience Required: - Fraud investigation and remediation experience - Strong customer service and victim support skills - Experience handling fraud recovery and resolution - Comfortable managing difficult or sensitive conversations - Call center or high-volume customer interaction experience - Strong communication and de-escalation skills - Financial institution or banking experience preferred - Executive/escalated complaint resolution experience, such as Office of the President - Empathy, sound judgment, and professionalism - Ability to balance fraud risk with a positive customer experience. Thanks & Regards,  Praveen Kumar, Sr. Recruiter Zillion Technologies Inc E-mail: praveen(at)zilliontechnologies(dot)com  Phone: 571-814-3745