Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Canada (Remote). The Account Manager will oversee the health, retention, and growth of strategic customer accounts, ensuring clients achieve measurable value from specialized software solutions. You will build trusted relationships with key stakeholders, guide customers through adoption, and lead renewal and expansion strategies. Working with clients in complex and potentially regulated environments, you will act as their primary advocate while aligning their needs with internal product and service capabilities. The role combines strategic account planning, commercial ownership, data analysis, and proactive relationship management. You will collaborate across Sales, Product, Support, and Delivery teams to resolve challenges, identify growth opportunities, and strengthen long-term partnerships. This is an opportunity to contribute to customer success while supporting organizations operating in critical sectors such as defense, national security, and law enforcement.