Account Manager – Golf Shop

Position Title: Account Manager – Golf Shop Department: Product Account Management Reporting to: Product Owner - Golf Shop Employment Type: Full-Time   Position Overview As a Golf Shop Account Manager, you are the first person every new Golf Shop customer meets, and the relationship you build lasts as long as the customer stays with Golf Genius. You'll own the onboarding experience end to end, lead 75+ onboardings a year, and manage a book of 300+ Golf Shop customers. This is a high-impact role. You'll work directly with golf professionals and merchandisers every day, and how well you do it shapes how fast customers succeed, how long they stay, and how loudly they recommend us. The right person sees that as a chance to build something.   Key Responsibilities Include But Are Not Limited To - Lead Onboarding - Run onboarding for every new Golf Shop customer, from the kickoff call through go-live. - Configure the account, train Golf Shop staff, and ensure each customer feels confident using the core features. - Set clear milestones and timelines, and keep customers moving toward them. - Hand customers into ongoing account management without losing momentum or the relationship. - Manage Your Book of Customers - Act as the main point of contact for your Golf Shop accounts after go-live. - Run refresher training with each customer twice a year. - Check in regularly, spot at-risk accounts early, and act before small issues turn into churn. - Find ways to grow how customers use Golf Shop, including more features, more staff training, and certification. - Bring customer feedback to the Product, Sales and Support teams. - Improve How We Onboard - Look closely at every step of onboarding and propose ways to make it faster, simpler and more memorable. - Build and refine playbooks, templates, training materials, and help content. - Try new ideas, measure what works, and share what you learn with the team. - Work with Sales on a smooth handoff from closed deal to kickoff. - Additional responsibilities and priorities, as assigned by Management.   Qualifications - Minimum Required - 2+ years of experience in a golf-focused customer success, customer support, or customer-facing implementation role. - Working knowledge of Golf Shop, or the ability to learn it quickly. - A track record of managing a large book of accounts and many projects at the same time. - Strong communication and presentation skills, by phone, by video, and in person. - Strong organizational and time-management skills, with excellent follow-through. - Comfortable learning and teaching software, and working in a CRM. - Able and willing to travel as needed to customers, business meetings and industry conferences. - This is an internal opening available to current Golf Genius team members only. The chosen candidate must reside in a U.S. state where the company is registered for payroll tax. Relocation assistance will not be provided. - Preferred - Experience in the golf industry, especially golf shop operations, merchandising, or as a PGA professional. - Familiarity with retail point-of-sale, inventory, or merchandising systems. - In-depth Golf Shop product knowledge. - Experience with SaaS customer success. - Experience building or improving processes, playbooks, or training programs. - Who You Are - Passionate. You care about golf, the people who run golf shops, and helping them succeed. - Excited and energetic. Your enthusiasm comes through on every call and makes customers excited about what comes next. - Outgoing. You enjoy meeting new people and are quick to build rapport. - Confident. You lead calls, guide customers through change, and are comfortable saying "here's what we should do." - Built for long relationships. You aim to be a customer's trusted partner for as long as they're with Golf Genius, not just until onboarding ends. - A self-starter. You own your work, set your own priorities, and don't wait to be told what to do next. - A creative, proactive thinker. You're always asking how a process could work better, and then you go and make it better. - Ready to grow with the role. You're comfortable with change and want to help shape the role as Golf Shop grows. Growing With The Role This is a role that will grow around you and with you. As Golf Shop grows, we'll adjust responsibilities based on what the business needs and where you do your best work. That could mean owning parts of the customer lifecycle, mentoring future team members, or leading onboarding strategy. We're looking for someone who's excited to help define the role, not just fill it. How Success Is Measured - Onboardings Completed - Target: 75+ per year - Golf Shop Customers Managed - Target: 300+ per year - Time From Closed Deal to Fully Onboarded - Target: Shorter each year - Customer Satisfaction With Onboarding - Target: High post-onboarding survey scores - Retention of Managed Accounts - Target: At or above the Golf Shop baseline - Process Improvements - Target: Improvements proposed and put in place each year