Senior Clinical Customer Success Manager, iQueue for Care Transitions

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.   Join our Customer Success Organization to help health systems improve inpatient flow and care progression across the patient journey, from admission and bed placement through discharge and transition to the next setting of care. We partner with clinical and operational leaders to reduce avoidable delays, strengthen care coordination, and improve measurable patient and operational outcomes.   As a Senior Clinical Customer Success Manager, you will own a portfolio of health system relationships and serve as a trusted clinical and strategic advisor. You will bring established expertise in patient throughput and/or care progression, translate clinical workflow challenges into practical solutions, and help customers achieve sustained technology adoption and value.