Director of Operations

Paslay Group is the premier, full-service consulting firm providing Executive Program Management for complex capital development programs and enterprise-level business advisory strategies to increase revenue, control costs, improve performance, and ensure long-term success. Founded in 2006 by former industry executives, we bring deep expertise and a proven track record of delivering strategic results. As Director of Operations, you will direct operations, quality, and business development across the firm’s Executive Program Management engagements on large-scale airport capital programs. You will connect project sites, airport owners, and firm leadership, and you will guide Executive Program Managers (EPMs) and their site teams through each stage of delivery, from planning and design through construction and activation. You will answer for the quality of service on every engagement, the development of the people who deliver it, and whether airport owners stay with the firm. When a site team needs backup or an owner escalates, you step in. What You Will Lead - Lead and develop the delivery organization: mentor EPMs and site teams, define staffing needs and interview candidates with talent acquisition, and serve as interim EPM during extended absences. - Backstop the EPM team: build client presentations and data analysis, recommend delivery methods and client staffing, and run market sounding when a program needs it. - Hold every engagement to the firm’s standard: visit project sites, review deliverables and KPIs across engagements, and lead the process improvements that come out of lessons learned sessions. - Own the relationship with each airport owner: represent the firm in owner meetings, report program status and performance plainly, and resolve escalations before they put the engagement at risk. - Protect the contract and the financials on every engagement: launch new engagements, direct invoicing, task orders, and amendments, and resolve contract issues with the contracts team before they reach the owner. - Grow the aviation business: shape pursuit strategies and proposals, expand services with the airports the firm already serves, and represent the firm at industry conferences. What You Bring - 15 or more years of program or project management experience, including 10 or more years delivering aviation infrastructure projects or programs, preferably from concept through activation. - Delivery experience under at least one alternative delivery method: CMAR, design-build, progressive design-build, or P3. - 5 or more years leading teams across multiple locations, including direct reports, and the coaching skill to build high-performing ones. - A record of managing complex, multimillion-dollar programs or contracts, with a working command of contract administration, task orders, amendments, and financial management. - Demonstrated success in business development, pursuits, and revenue growth, and a broad understanding of airport operations and the airport business. - A bachelor’s degree in engineering, construction management, aviation management, or a related technical field. - Comfort using AI tools to improve client service and help site teams deliver their work. The Details - Location: Remote, with regular travel to client sites, conferences, and company locations. - Compensation: $250,000 – $300,000 annually #LI-KH1 #LI-Remote Physical & Environmental Requirements While performing this role, you must have ordinary ambulatory skills to move around the office and visit other locations. You should be able to stand, walk, stoop, kneel, crouch, and manipulate light to medium weights (10-50 pounds). Good hand-eye coordination, dexterity, and visual acuity are required for keyboard work and reading technical documentation. You will frequently sit, reach with hands and arms, talk, and listen. Equal Opportunity & Accommodations Paslay Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Paslay Group will provide reasonable accommodations in compliance with the Americans with Disabilities Act.