Bare Metal Support Engineer

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. We're proud to be a Living Wage accredited Employer. About the Role Are you ready to help shape the future of cloud computing? CoreWeave is building a cloud platform designed for demanding GPU workloads, combining cutting-edge GPU technology with fast, adaptable infrastructure. We’re looking for Bare Metal Support Engineers with an understanding of GPU infrastructure and AI applications to join our Customer Experience (CX) organization. In this role, you’ll support, operate, and maintain CoreWeave’s GPU fleet across data centers in the U.S., Europe, and beyond. You’ll work closely with customers, data center technicians, and engineering teams to help ensure our infrastructure is reliable, performant, and scalable. What You’ll Do - Provide high-level support to customers using bare-metal GPU fleets on CoreWeave Cloud. - Diagnose, triage, and investigate customer issues and high-priority incidents; identify root causes and escalate when needed. - Build a deep understanding of customer workloads and use cases to provide tailored technical support. - Coordinate remote troubleshooting and hardware interventions with Data Center Technicians. - Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles. - Participate in an on-call rotation supporting production clusters and operational reliability. - Collaborate with engineering teams to improve hardware reliability, software stability, and system performance. - Develop automation and scripts to streamline support workflows and reduce manual interventions. - Analyze logs and debug issues across firmware, drivers, and hardware. - Share feedback on recurring support issues to drive continuous improvement across internal teams. - Partner with networking teams to troubleshoot connectivity issues affecting customer workloads. - Support supercomputing infrastructure running GPU workloads at scale. - Refine internal processes and support methodologies to drive operational excellence. Who You Are - You have experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting. - You have demonstrated experience driving issue resolution and continuous improvement across cross-functional teams in a data center environment. - You have intermediate Linux knowledge (Ubuntu, CentOS, or similar) and are comfortable working in the command line. - You have experience with NVIDIA GPUs, Supermicro or Dell systems, high-performance computing (HPC), and large-scale data center environments. - You understand networking fundamentals, including TCP/IP, VLANs, DNS, and DHCP, and can use troubleshooting tools. - You have hands-on experience with firmware updates, BIOS configuration, and driver management. - You can analyze system logs and debug issues across firmware, driver, and hardware layers. - You have worked with Jira, Confluence, Notion, or similar issue-tracking and documentation platforms. - You have experience with scripting and automation using Python, Bash, Ansible, or similar tools. - You’re curious about Kubernetes, Docker, and containerized infrastructure. - You bring strong problem-solving skills, a proactive and analytical mindset, and the ability to communicate and collaborate in a fast-paced environment. Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. If some of this describes you, we’d love to talk. - You love connecting teams and ensuring every campaign runs smoothly from start to finish. - You’re curious about how strategy, brand, creative, and execution all interlock to drive real business impact. - You’re an expert at managing complex, multi-stakeholder projects and keeping everyone aligned without missing a detail. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: - Be Curious at Your Core - Act Like an Owner - Empower Employees - Deliver Best-in-Class Client Experiences - Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results. What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: - Family-level Medical Insurance - Family-level Dental Insurance - Generous Pension Contribution - Life Assurance at 4x Salary - Critical Illness Cover - Employee Assistance Programme - Tuition Reimbursement - Work culture focused on innovative disruption Benefits may vary by location. Equal Opportunity CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Recruitment Agencies CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void. Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party. Export Control Compliance This position requires access to technology and/or source code subject to U.S. export control laws. Any such access will be provided only in compliance with applicable U.S. export control requirements. As part of the recruitment process, CoreWeave may request limited information reasonably necessary to assess applicable export-control requirements. Updated privacy notice - UK and EU Job Applications When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. 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