Operations Specialist

About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. About the Client Pavus is a a fast-growing, founder-led AI company in the procurement technology space, often described as "Palantir for procurement." Currently in an active deployment phase, the company onboards enterprise clients and runs real-world sourcing events through a lean deployment team that blends tactical execution with customer advisory work. About the Role The Operations Specialist serves as the execution core for the data and supplier-coordination layer that keeps the platform delivering for enterprise customers. Day-to-day, this role focuses heavily on Excel-based data work—cleaning, structuring, and validating supplier, product, and quantity datasets ~ while supporting live sourcing events and vendor outreach so senior team members can remain focused on high-level strategy. Success in this role means owning a client account end-to-end within 90 days, running back-end operations and communication independently. Key Responsibilities Data Cleaning & Validation - Clean, structure, and validate supplier, product, and quantity data using Microsoft Excel. - Apply VLOOKUP, XLOOKUP, INDEX MATCH, pivot tables, and conditional formulas to organize and normalize datasets. - Sanity-check data for missing values, inconsistent formatting, and errors prior to modeling, comparing extracted data against source documents. - Build structured, replicable, formula-driven Excel models without hard-coded values. - Onboard validated customer data onto the client's deployment platform. Deployment & Operations Support - Maintain and update supplier and product records across active sourcing events. - Conduct outbound phone calls to US-based suppliers, vendors, or business contacts as needed to coordinate sourcing details. - Support end-to-end deployment of sourcing events for enterprise customers. - Proactively flag process gaps and recommend operational improvements. - Take on expanded end-to-end account ownership as tenure and performance progress. Qualifications & Requirements - 2+ years of hands-on Microsoft Excel experience in a professional work environment (excluding coursework or training), with strong proficiency in pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF formulas. - Demonstrated experience cleaning, normalizing, and validating datasets using formula-based methods (no hard-coded values) and building replicable models others can follow. - Experience conducting outbound phone calls to US-based suppliers, vendors, or business contacts in a professional capacity. - C1+ English proficiency (CEFR), both spoken and written, with strong attention to detail. - Located in the Philippines and able to work full-time aligned to US Eastern Time (Monday–Friday, within ±1 hour of New York time, including an 8:45 AM ET daily team standup). - Nice-to-Have: 1–2 years of experience in management consulting or at a boutique advisory firm, hands-on procurement or supply chain experience, prior exposure to e-procurement/sourcing platforms, or Python skills for data manipulation and automation.